Collections Officer - No Experience Needed!

Collections Officer

Why YOU Will Love This Role

This is an opportunity to join a fast-growing, supportive, and dynamic team in financial services. The successful candidate will receive monthly performance bonuses on top of their base salary and will have access to hybrid work options after their probation period once KPIs are met. The role is based in a prime Parramatta location with easy access to public transport and offers excellent career growth opportunities.

About the Role

As a Collections Officer, the individual will be on the frontline, managing overdue accounts. The role involves connecting with customers, understanding their circumstances, and negotiating repayment solutions that work for both parties. Comprehensive training and guidance will be provided, allowing the successful candidate to develop the skills needed to succeed in collections, even without prior industry experience.

Day-to-day responsibilities will include:

• Making and taking calls to locate and engage customers.

• Investigating account details to understand a customer’s situation.

• Building rapport and trust to create positive customer experiences.

• Negotiating repayment plans and providing tailored solutions.

• Handling objections and problem-solving with professionalism.

What's in It for YOU

Financial & Performance Rewards

• Uncapped Bonuses: One of the most highlighted perks is the potential for uncapped monthly bonuses on top of a competitive base salary

• Annual Salary Reviews: you will have regular reviews to ensure pay remains competitive and you are rewarded for the work you do

• Performance Recognition: A culture that emphasises individual performance and provides incentives for meeting targets.

Career Development

• Comprehensive Training and Accredited Qualifications:

• Clear Progression Pathways: There is a strong focus on internal promotion and moving employees into senior or specialised investigations roles.

Work-Life Balance & Culture

• Hybrid Work Model:Hybrid arrangement (often available after an initial 6-month probationary/training period).

• Standard Business Hours:

• Modern Workspace: Their Parramatta -based offices are state-of-the-art and conveniently located near public transport.

• Inclusive Environment: The company promotes a respectful and supportive team culture with open communication from leadership.

About the Ideal Candidate

The company is looking for a driven, resilient, and proactive individual who is ready to learn. While collections experience is a plus, it is not required as all necessary training will be provided.

The ideal candidate will bring:

• Experience in customer service, call centres, retail, hospitality, sales, or a similar field.

• Excellent written and verbal communication skills.

• Persistence and resilience for challenging conversations.

• Strong negotiation skills (or the willingness to learn).

• Problem-solving ability and a results-focused mindset.

• Basic computer skills and the ability to learn new systems quickly.

If this sounds like you and you think you have what it takes to become a collections officer - apply now OR email your CV to meghan.laidler@randstad.com.au

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.